Your privacy is our priority. This document clearly explains how indowd collects, uses, stores, and protects your personal data as a registered player. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and apply international security standards to safeguard your information at all times.
Indowd invests in the latest security infrastructure to ensure every piece of your information remains safe and confidential.
All data transmitted between your device and indowd servers is protected with industry-standard 256-bit SSL encryption. This means no third party can intercept or read your information during transmission.
The indowd Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). You have full rights over your personal data and may request access, correction, or deletion at any time.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring. Only authorised personnel have access to player personal information.
Indowd does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely for the purposes stated in this policy and nothing beyond that.
An extra layer of security is available through two-factor authentication (2FA), protecting your account from unauthorized access. Enable 2FA from your account settings for greater peace of mind while using the indowd platform.
You have full control over your personal data at indowd. Through your account settings, you can update your information, manage privacy preferences, and submit data-related requests directly to our privacy team.
When you register and use the indowd platform, we collect several categories of personal information to enable us to provide a safe, efficient, and responsible service. We do not collect more than what is necessary for the stated purposes.
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, IC/passport number | Identity verification (KYC) & age restrictions |
| Contact | Email address, phone number | Account communication & customer support |
| Financial | Bank name, account number (partial), transaction records | Deposit & withdrawal processing |
| Technical | IP address, device type, browser, operating system | Security, fraud detection |
| Behavioral | Game records, betting habits, bonus history | Responsible gambling compliance |
| Cookies | Session data, language preferences, login tokens | User experience & site performance |
Your full bank account number not stored on indowd servers. Payment information is processed directly through authorized and encrypted payment gateways.
The personal data we collect is used exclusively for the following purposes. indowd will not use your information for any other purpose without first obtaining your consent:
Indowd follows a data minimisation principle – we only process data that is strictly necessary for the stated purpose and do not retain it longer than required.
Indowd does not sell, rent, or trade your personal data to any third party for independent marketing purposes. However, there are certain situations where we may need to share your information with trusted parties:
All third parties working with indowd are bound by strict data protection agreements and are not permitted to use your information for any purpose other than those specified in those agreements.
Indowd implements a range of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, modification, or destruction. These measures include:
While we take all reasonable precautions, no system is one hundred percent guaranteed. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials with anyone.
Indowd uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how the platform is used. There are several types of cookies we use:
You can manage or disable cookies through your internet browser settings. Please note that disabling certain cookies may affect the functionality of the indowd platform. For the best experience, we recommend allowing essential and functional cookies.
Indowd retains your personal data for as long as needed to fulfil the purpose of collection and any applicable legal requirements. Generally, retention periods are as follows:
Once the specified retention period has elapsed, your data will be securely deleted or anonymized in accordance with indowd's standard procedures.
As a registered indowd user in Malaysia, you have certain rights regarding your personal data under the PDPA 2010. indowd respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete information in your account.
You may request the deletion of your personal data, subject to applicable legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain circumstances as defined by law.
To submit any request relating to the rights above, please contact the indowd privacy team via Live Chat or Telegram, available 24/7. We will process your request within 14 business days.
The indowd platform is intended solely for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.
If we discover that data from an underage individual has been collected without our knowledge, that data will be deleted immediately and the relevant account will be terminated. Parents or guardians who suspect their child has registered on the indowd platform are requested to contact our support team immediately for further action.
In the course of its operations, indowd may process or store some of your data on servers located outside Malaysia. All cross-border data transfers are carried out in compliance with Malaysia's PDPA requirements and applicable international data protection standards.
Indowd ensures that all such data transfers are protected by adequate safeguard mechanisms, including standard data processing agreements and security guarantees equivalent to the level of protection provided in Malaysia.
All cloud service providers and payment gateways used by indowd have undergone security due diligence and comply with ISO/IEC 27001 or equivalent standards.
Indowd reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. All changes take effect immediately upon publication on this page.
For significant changes, we will endeavor to notify users via an in-platform notice or registered email. However, it remains your responsibility to review this page periodically. Your continued use of the indowd platform after any changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we are here to help. The indowd privacy team can be reached through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days and official data requests within 14 business days.
With indowd, you can play with peace of mind knowing your personal data is fully protected. Register today and enjoy a safe, fair, and responsible wagering experience.